Overview
The Lakshadweep
Electricity department functions under the Lakshadweep Administration
and its head office is located at Kavaratti. Executive Engineer is
the Head of the Department.
Need
The Department has taken a decision to
concretise its commitment for citizen friendly administration and
transparency. We take immense pleasure in re-dedicating ourselves to
serve the people of Lakshadweep by bringing out a Citizen's Charter
in this direction. This charter sets out the standard and quality of
services that will be provided by us. Let us know how you feel
about the Charter.
Objectives Of The Charter
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To place before the public
an overview of the organization
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To inform the citizens
about the kinds of services that we provide
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To state the standards
of service delivery
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Generation
Starting with the modest installed capacity of 51.6 kW (kilo Watt) in 1962 from two Diesel
Generating sets, the Lakshadweep Electricity department has grown by leaps and bounds with generating capacity of
23535 kW from 45 Diesel Generating sets and 11 SPV power plants as on 31.03.2014 comprising 21535 kW from 11 Diesel
Generating Plants and rest from 11 SPV Power Plants. Grid Interactive SPV Power Plants of various capacities are
working in 11 Islands and feed the grid during day time. The department’s gross generation during the year 2011-12
was 46 MU (Million Unit)
Transmission & Distribution
Lakshadweep Electricity department has 22668 consumers. The distribution network
comprises 78 kilometers of high tension (3.3 kV to 11 kV) lines, 238 kilometers
of low tension lines, 32 step-up transformers, 91 distribution transformers besides
other assets.
Staff of LED will be on call 24 hours,7 days a
week to respond to service connection complaints /service emergencies
in all the islands.
Our commitment to excellence would include a
continuous effort to modernise and upgrade not only our tools, plants
and machinery but also our most valuable performing assets viz. our
human resources.
Planned Supply Interruption
In our efforts to supply
the best possible service, we often have to work on our transmission
/ distribution network to improve it . This may result in
interruption of your electricity supply. When such interruption is
necessary for more than 3 hours, we’ll inform you in advance
Service Standards
We are committed to render the highest standards of service to you. We are also following the Standard
Of Performance defined by the Joint Electricity Regulatory Commission (JERC) for the Goa and UTs.
This Charter sets out the standards for the various services so as to improve our service to you.
It is worth mentioning that these service levels are our maximum response times for important aspects of your
electricity service, and that we aim to beat these standards every time we can.
Supply Breakdown
Even with the best will in
the world, faults will sometimes occur in our electricity networks
and you may be without supply. If this happens, please let us know
immediately. We’ll do everything possible to restore your supply
quickly.
If you lose supply but notice that your neighbuors still have power, the first thing to do is to check your own fuses and trip switch. If they are in order, then it could be that the departments fuse has failed. Please contact us immediately. We’ll call on you, free of charge.
In exceptional cases, such
as cable /joints failure or cyclones we cannot offer these
standards. But we’ll always do everything we can to restore
supply as soon as possible
Billing And Accoutning
Department of Electricity provides online billing since July 2007 which facilitate to pay the current
consumption charge bills from any Island either though Common Service center or through Departmental counters.
Bill Proposal copy can also be taken from consumer facilitation portal (link provided in Lakshadweep Official
Web site) consumer can update their Mobile number and E-mail addresses from this portal.
Should you have any query on billing or accounting, please contact the Assistant Engineer / Junior Engineer concerned
in the Islands on all working days. We’ll be able to give solution across the table in most of the cases. For cases where further
investigation needs to be made, we’ll contact our field officers and send you the reply.
Tariff
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S.No.
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Tariff Structure
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Approved FY 18-19
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Fixed Charges
(Rs/month /connection or Rs/kVA/month)
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Energy Charges (Rs/kWH)
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1
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BPL/Kutir Jyoti
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Rs.25/connection/month
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2
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Domestic
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0- 100 units
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Rs. 15 / connection/per month for single phase, Rs. 50/connection/per month for 3
phase connections
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1.35
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101 to 200 units
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3.10
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201 to 300 units
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4.95
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301 units and above
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6.55
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3
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Commercial
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0-100 units
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Rs. 25 / connection/per month for single phase, Rs. 100/connection/per month for
3 phase connections
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6.10
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101-200 units
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7.40
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201 units and above
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8.70
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4
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Government
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0-200 units
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Rs. 25 / connection/per month for single phase, Rs. 100/connection/per month for
3 phase connections
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7.50
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201 units and above
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8.95
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5
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HT Consumers
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Rs. 100/kVA/month
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8.70
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6
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Industrial
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Rs. 35/kVA/month
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6.00
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7
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Public lighting
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-
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5.55
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8
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Temporary Connections
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-
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10.50
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Meter Accuracy
If you think your energy meter is reading incorrectly, please contact us. We’ll test the meter and
do needful within 30 days of payment of challenge test. We’ll revise the bills for the past period and adjust
the excess amount, if any, in future bills, if the meter is found to be defective after test.
When the energy meter is burnt due to some reason or the other, we’ll replace it within 3 days.
Re-Connecting Supply
In some instances, we
reluctantly have to withdraw supply for non payment of electricity
charges. Once you have paid the bill along with arrears, if any,
we’ll reconnect supply on the same day or the next day.
New Service Connection
Applications for new service
connections can be submitted online from anywhere at any time. The applicant can
submit application through department’s consumer facilitation portal www.lakpower.nic.in
or www.lakshadweep.nic.in to the Assistant Engineer /Junior Engineer of concerned
Island and can be tracked the status of the application. Existing consumer can apply
load alternation application from this portal.
If you are building a new
house, setting up a small business or renovating an older property,
you need to send us a completed application in the prescribed form.
We furnish below the schedules we have proposed to keep up for
effecting new service connections. We’ll make all efforts to
adhere to the time frame rigidly. However if there is any delay on
account of valid reasons, we’ll inform you.
Guaranteed Standards of Performance
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Nature of cause of power supply failure
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Maximum Time Limit for restoration
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1.1) Fuse blown out or MCB tripped
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Within 4 hours for Urban areas
Within 8 hours for Rural areas
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1.2) Service line broken /
Service line snapped from the pole
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Within 6 hours for Urban areas
Within 12 hours for Rural areas
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1.3) Fault in distribution line/system
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Rectification of fault and thereafter
Restoration of normal power supply within
12 hours Temporary Supply to be restored within 4 hours from alternate source
, wherever feasible
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1.4) Distribution transformer failed/burnt
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Replacement of failed transformer :
within 24 hours in urban areas
within 48 hours in rural areas
Temporary Restoration of supply through
mobile transformer or another backup source within 8 hours, wherever feasible.
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1.5) HT mains failed
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Rectification of fault within 12 hours.
Temporary restoration of power supply
within 4 hours, wherever feasible.
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1.6) Problem in grid (3.3 kV or 11 kV)substation
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Repair and restoration of supply within 48
hours. Restoration of supply from alternate source, within 6 hours, wherever
feasible.
Roaster load shedding may be carried out to
avoid overloading of alternate source.
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1.7) Failure of Power Transformer
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Rectification action plan to be intimated to
the Commission within 72 hours
Rectification to be completed within the time
frame approved by the Commission.
Restoration of supply from alternate source
within 6 hours, wherever feasible.
Roaster load shedding may be carried out to
avoid overloading of alternate source.
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New Service Connection Standards
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SL.NO
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Activities
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Standard Time
(Days)
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1.0 Effecting New
Domestic / Commercial Services
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1.1
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Mere Service connection
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1.1.1
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With Department's Meter
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30 days
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1.1.2
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With Consumer’s Meter
(when departments’s
Meter is not available)
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30 days
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1.2
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Extension without Transformer
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60 days
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1.3
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Extension with Transformer
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180
days
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2.0 Effecting New Industrial Services
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2.1
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Feasibility Report &
Issue of Notice
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15 days
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2.2.1
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Mere Service Connection
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After reporting readiness as
per Clause 1.1 to 1.3 (depending on the 3 categories)
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2.2.2
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Involving Extension
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3.0 Existing Services
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3.1
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Effecting additional Services
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30 days
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3.2
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Effecting additional load
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Standards as per new
service connection vide items 1.0 & 2.0
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3.3
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Effecting 1-Phase to
3-Phase conversion
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3.3.1
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Mere Service
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60 days
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3.3.2
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Involving Extension of line
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90 days
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4.0 Effecting Deposit
Contribution Works(DCW)
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4.1
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Shifting of Meter / Service
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15 days
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4.2
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Shifting of L.T line
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90 days
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4.3
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Shifting of Transformer Structure
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180 days
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5.0 Effecting Temporary Supply
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5.1
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Mere Service connection
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Standards as per New
Service connection vide items 1.0 &
2.0
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5.2
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Involving Extension
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6.0 Name Transfer of Service
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90 days
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Complaints Resolution Procedure
If you have concern or
complaint about any of the services we offer, you can make a
complaint over phone or in person or through a letter to any of our
section offices or sub division offices concerned, which is located
nearer to your residence. If you do not get a reply within 30 days,
you are free to get your grievance redressed by the Executive
Engineer .
Phone Numbers of Fuse off
Call Centres
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Sl.No
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Islands
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Phone No.
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1.
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Kavaratti
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262345
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2.
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Minicoy
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222235
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3.
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Amini
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273240
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4.
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Kadmat
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274233
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5.
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Kiltan
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272221
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6.
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Agatti
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242245
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7.
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Andrott
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232332
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8.
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Kalpeni
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252252
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9.
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Chetlat
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276249
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10.
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Bitra
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275224
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SD/-
EXECUTIVE ENGINEER (ELE)
Telephone Nos. 04896 262363 (O) 262127 (D) 262291 (R) 262936 (Fax)
E-Mail: (lk -ktelect@nic.in)
Complaints Monitoring And Review
We’ll acknowledge
your complaint within 7 days and inform the action taken within 30
days. We’ll also keep a record of all the complaints received
and action taken.
We will monitor our
service standards against the charter continuously and furnish the
details in the Annual Reports
Consumer Grievance Redressal Forum (CGRF)
Any consumer of electricity aggrieved by non-redressal of
his/her grievance or complaint, has the option to approach Consumer Grievance Redressal
Forum (CGRF) in the following address.
Chairperson,
Electricity Consumer Grievance Redressal Forum (CGRF)
Near Light House Junction,
Kavaratti – 682 555.
Ph: 04896 262616
Ombudsman
Any consumer of electricity aggrieved by non-redressal of his/her grievance
or complaint under the Consumer Grievances Redressal Forum (CGRF) has the option
to make an appeal for redressal of grievance/dispute to the Electricity Ombudsman.
Ombudsman for Joint Electricity Regulatory Commission for the State of Goa and
UTs.“Vanijya Nikunj”, (HSIIDC office complex), 2nd floor, Udyog Vihar-V, Gurgaon-122
016. (Phone No. 0124-2340954, Mobile No. 9811163943).
Future Scenario
We will continue to invest in our networks and improve our work methods. we
have planned to introduce 5MW Biomass Plant and for better connectivity VSATs are
providing in all Islands.Also Planned a Programme for Under Ground marine cable
connection to the central grid. The Online bill payment facility to all the consumers
will available soon. It is worth reiterating that our aim is to beat the standards
every time we can. We value you as a customer and will always welcome your comments
about our services. We’ll review and revise the Charter based on your valuable feedback.
How You Can Help Us to
Serve You Better
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Please make your payments
well in advance to avoid long queues.
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Please protect your energy
meter from damage.
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Inform us when the meter
is stuck up or burnt out or when there is a damage.
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Electricity is precious.
Please don't waste or misuse it.
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When the LED officials
come over to your premises for inspection, cooperate with them to
carry out their duty.
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Please renew worn-out
wiring in order to avoid accidents.
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We try to minimize shut
downs and breakdowns. However please remember that
they
are unavoidable. Please bear with us during such emergencies.
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Please help us to bring
down breakdowns by cutting trees and bushes near power lines.
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Your energy meter is a
sensitive instrument. Please do not over load it by connecting
unauthorized loads.
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In spite of our best
efforts, power cuts and load shedding may be unavoidable. Please
cooperate with us during such difficult times.
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Electricity is dangerous.
Please don't allow unqualified persons to meddle with your gadgets.
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More light Today Leads to No Light Tomorrow.
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When it is Bright, Switch off the light
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Energy saved is energy Gained
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Save Power to save the Environment
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Save Energy, Save Money, Save Our Earth
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Do Right, Save Energy
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Today’s wastage is Tomorrow’s shortage
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Switch off an extra Light here a fan there
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Avoid wasting of Energy
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